Terms for current prices, fees and rules for reimbursements
Hyre aims to provide a safe and reliable marketplace for car sharing at reasonable prices for both Renters and Lessors. The fees and rules for outlays outlined below are designed to support a secure and dependable platform for both parties.
As a user of Hyre's services, the following terms apply:
- Terms of Use
- Privacy Policy
- Terms for Renter
- Insurance Terms
- Terms for current prices, fees and rules for reimbursements as described in this document
Prices and Hyre's Brokerage Fee
The prices applicable at all times are stated in Hyre's mobile application "Hyre". These include the rental time price, price per kilometer driven, and agreed rates for fuel/electricity payment/discount. The Renter is responsible for the car and expenses resulting from its use during the rental period until return, including parking fines, speeding fines, parking fees, toll crossings, and fuel.
The Renter is charged for each commenced hour of their rental period. Hyre charges the Renter based on the combination of price points that result in the lowest total price.
The prices stated in the mobile application "Hyre" include Hyre's brokerage fee, insurance, and value-added tax (VAT). Brokerage fees to Hyre are intended to cover costs for platform development, operation, and marketing.
The prices stated in the mobile application "Hyre" include Hyre's brokerage fee, insurance, and value-added tax (VAT). Brokerage fees to Hyre cover costs for platform development, operation, and marketing.
Renters do not incur a monthly cost for using the platform unless otherwise stated.
Insurance and Excess
Insurance is included in the agreement between the Renter and Hyre and applies to registered drivers who are 23 years of age or older. The deductible for damage is limited to NOK 12,000 for the Renter.
An additional driver can be registered free of charge for a rental. The additional driver must be a registered Hyre user with a verified driving license. If the additional driver is under 23, there may be an increased insurance premium based on the age of the youngest driver in the rental relationship.
Ekstra sjåfør Ekstra sjåfør må være registrert Hyre-bruker med verifisert førerrett. | Ingen ekstra kostnad |
More information about the insurance can be found in our Insurance Terms
Cancellation
We encourage our members to notify us well in advance if they need to cancel a rental agreement to minimize friction for the other party. When cancelling, the following rules and fees apply:
| For Leietaker | |
|---|---|
Etter leieforholdet har startet | Leietaker må betale full pris |
Mindre enn 1 time etter bestilling, og før leieforholdet starter | Ingen gebyr |
Mer enn 1 time etter bestilling, og mer enn 24 timer før leieforholdet starter | Ingen gebyr |
Mer enn 1 time etter bestilling, og mindre enn 24 timer før | Leietaker betaler halvparten av leieprisen |
Fees for Breach of Terms of Use for the Renter
In cases of unacceptable behavior that violate the Terms of Use, the Renter will be charged the following fees:
Røyking i bil Røyking i bil skal ikke forekomme. Om det rapporteres om røyking i bil vil Hyre belaste Leietaker for å kompensere Utleier for innvendig rens av bil. | NOK 5 000 |
For sen utvidelse av leieforhold Om en Leietaker utvider leieforholdet for sent, slik at dette går utover andre leietakere, vil Leietaker bli belastet et gebyr i tillegg til leieprisen for den ekstra tiden. | NOK 500 (+ ekstra leiepris for bilen) |
For sen levering av bil Om en Leietaker leverer bilen for sent, så vil Leietaker bli belastet et gebyr i tillegg til leieprisen for den ekstra tiden. | NOK 500 per time opptil NOK 5 000 (+ ekstra leiepris for bilen) |
Feil levering av bil Om en Leietaker leverer bilen et annet sted enn bilens parkeringsplass, så vil Leietaker bli belastet et gebyr i tillegg til kostnaden for å flytte bilen tilbake til sin parkeringsplass. | 750 NOK (+ kostnad for å flytte bilen) |
Manglende innrapportering av skade Ved skade på bil skal Leietaker umiddelbart kontakte Hyre. Om det blir oppdaget skade på kjøretøy etter et leieforhold uten at dette er innrapportert vil Leietaker bli belastet et gebyr i tillegg til kostnaden for reparasjon eller egenandel. | NOK 2 500 (+ kostnad for reparasjon eller egenandel) |
Manglende rengjøring av bil Bilen skal leveres tilbake i sammenlignbar stand som den ble hentet i. Bilen skal alltid tømmes for søppel og lignende. Leietaker skal ikke forlate bilen skitten innvendig utover det man må forvente ved normal bruk. Rester og grov skitt skal fjernes før bilen leveres. Utleier er ansvarlig for utvendig vask av bilen. Hyre forbeholder seg retten til å belaste Leietaker for manglende rengjøring når denne er mangelfull. | NOK 600 (+ faktisk kostnad ved omfattende rengjøringsbehov) |
Manglende lading av elektrisk bil Ved levering av elektrisk bil skal Leietaker sikre at bilen lader. Manglende lading kan medføre at neste bruker av bilen ikke får dekket sin rimelige forventning om rekkevidde på bilen. Hyre forbeholder seg retten til å belaste Leietaker et gebyr dersom bilen ikke leveres på lading. | NOK 600 |
Other damages or violations of the Terms of Use may result in compensation being sought, entitling Hyre to full coverage of documented financial expenses or losses.
More information about the terms of service for users can be found at Terms for Renter
Expenses and Reimbursements During the Rental
The Renter is responsible for the car and expenses resulting from its use during the rental period until return, including parking fines, speeding fines, parking fees, toll crossings, fuel, and charging.
Hyre automatically calculates the cost of toll crossings in Norway and settlements for fuel based on Hyre's current rates. Fuel rates are available in Hyre's app. In some cases, discounts may be available for refueling, with any negative total amounts credited as a bonus for future use.
The Renter is also responsible for paying ferry fees in Norway, toll crossings outside Norway, and other expenses incurred while using the car during the rental period. In cases of non-payment, Hyre may seek compensation for incurred expenses plus a fee for additional administrative work.
Fees for Non-Payment
Manglende parkeringsavgift Noen anlegg belaster automatisk bileier med mindre man betaler direkte, f.eks. Autopay. Ved manglende betaling vil Leietaker bli belastet parkeringsavgift og et gebyr for manglende betaling. | Opprinnelig parkeringsavgift + NOK 100 |
Manglende betaling for ferge i Norge og bom i utlandet Leietaker er ansvarlig for å betale ferge i Norge, samt bom i utlandet. Manglende betaling belastes et gebyr for merarbeid. | Kostnad ferge/bom + NOK 200 |
Manglende betaling for bøter og andre gebyrer Bøter og gebyrer skal umiddelbart betales av Leietaker. Ender boten hos Hyre, viderefaktureres den med et gebyr for manuell håndtering. Dette gjelder også ved feilparkering ved retur av bil. | Opprinnelig gebyr/bot + NOK 200 |
Deposit When Renting a Car
Hyre reserves a NOK 2,000 deposit as security for payment of the rental, mileage, tolls, and fuel/charging. The deposit will be refunded after the car is returned. It may take up to 7 working days after returning the car before the money is available to the Renter again.
